Order Information

Please read carefully before placing your order at liveauskorea.com

PAYMENTS

PAYMENTS FOR PRODUCTS PURCHASED ON LIVEAUSKOREA.COM ARE ACCEPTED THROUGH PAYPAL. 

ALL PRICES ARE IN EUR UNLESS CONVERTED TO OTHER CURRENCY. 

PLEASE NOTE THE TERMS & CONDITIONS FOR THE PAYMENT GATEWAY CHOSEN FOR THE TRANSACTION AS THEY ARE RESPONSIBLE FOR THE TRANSACTIONS MADE.

SHIPPING

PLEASE ALLOW BETWEEN 1-3 BUSINESS DAYS FOR ORDER PROCESSING. ONCE YOUR ORDER HAS BEEN PROCESSED ITEM(S) WILL BE SHIPPED WITHIN 48 HOURS IF IN STOCK. FOR ITEMS IN CURRENT PRODUCTION, PLEASE ALLOW 7-14 DAYS UNTIL DELIVERY. ORDERS ARE NOT SHIPPED OR DELIVERED ON WEEKENDS OR LOCAL PUBLIC HOLIDAYS. ORDERS ARE SHIPPED VIA EMS. WE OFFER GLOBAL SHIPPING TO ALL DESTINATIONS.

PRE-ORDER TERMS

PLEASE NOTE THAT IN-STOCK ITEMS ORDERED WITH PRE-ORDER ITEMS ARE SUBJECT TO STOCK AVAILABILITY AND WILL SHIP WHEN THE PRE-ORDER ITEM IS AVAILABLE. 

PRE-ORDER SHIPPING DATES MAY VARY SUBJECT TO DELAYS.

LOCAL TAXES

PLEASE NOTE THAT LOCAL CHARGES (SALES TAX, CUSTOMS DUTY) MAY OCCUR, DEPENDING ON YOUR REGION AND LOCAL CUSTOMS DUTIES. THESE CHARGES ARE AT THE CUSTOMERS OWN EXPENSE.

SERVICE DELAYS 

LIVEAUSKOREA IS NOT RESPONSIBLE FOR UNEXPECTED SHIPPING DELAYS CAUSED BY EXTERNAL CIRCUMSTANCES WHICH MAY DELAY THE DELIVERY OF YOUR ORDER (CLEARANCE DELAYS, CUSTOMS AND TAX ETC). 

LIVEAUSKOREA IS NOT RESPONSIBLE FOR LOST, STOLEN OR MISSING PACKAGES- PLEASE CONTACT EMS WITH YOUR TRACKING/WAYBILL NUMBER FOR THESE ENQUIRIES.

EXCHANGES

NOTE THAT SIZE AND COLOUR OPTIONS CANNOT BE CHANGED ONCE YOUR ORDER HAS BEEN CONFIRMED. PLEASE CONSIDER OUR PRODUCT GUIDE AND SIZE CHART CAREFULLY BEFORE PURCHASING.

ORDER CANCELLATIONS

PLEASE NOTE THAT ORDERS CAN ONLY BE CANCELLED WITH NOTIFICATION VIA EMAIL TO US AT LIVEAUSKOREA@GMAIL.COM WITHIN 24HRS OF ORDER PLACEMENT. IF YOUR ORDER HAS BEEN FULFILLED AND SHIPPED OUT, YOUR ORDER CANNOT BE CANCELLED. 

RETURNS

RETURNED ITEMS MUST BE IN ORIGINAL CONDITION, AND CONTAIN BOTH THE ORIGINAL PARTS AND PACKAGING.

RETURNS SHOULD BE SENT POSTPAID. (EXCHANGES WILL BE MADE AFTER THE ORIGINAL PRODUCT IS RETURNED AND THE RE-SHIPPING COST IS PAID)

THE RETURNING SHIPPING FEE WILL ONLY BE REIMBURSED WHEN THE RETURN OR EXCHANGE IS A RESULT OF OUR ERROR OR DAMAGED MERCHANDISE AND WHEN ONLY THE FEE DOES NOT EXCEED 50% OF THE TOTAL AMOUNT OF THE PRODUCT. MAKE SURE TO CHOOSE THE SLOWEST OR CHEAPEST SHIPPING OPTION. (IF EVEN THE SLOWEST OR CHEAPEST SHIPPING OPTION EXCEEDS THE AMOUNT OF THE REQUIREMENT, PLEASE CONSULT WITH US BEFORE MAKING THE SHIPMENT)

TO MAKE A RETURN REQUEST, PLEASE CONTACT US WITHIN 7 DAYS OF DELIVERY. IN YOUR MESSAGE, PLEASE INCLUDE YOUR ORDER NUMBER, THE PRODUCTS YOU WISH TO RETURN, AND WHY. ONCE WE APPROVE YOUR REQUEST, WE WILL SUPPLY YOU WITH OUR RETURN ADDRESS.

NOTE: LIVEAUSKOREA IS NOT RESPONSIBLE FOR LOST, STOLEN, OR DAMAGED SHIPMENTS FOR RETURNING PACKAGES. IF THIS WORRIES YOU, A TRACKING NUMBER AND INSURANCE WOULD BE A GOOD INVESTMENT.

ONCE YOUR RETURN IS RECEIVED, WE WILL PROCESS YOUR REFUND. FROM HERE, WE WILL EITHER ACCEPT OR REJECT YOUR RETURN AND EMAIL YOU WITH OUR DECISION. IF WE HAVE DETERMINED THAT YOUR RETURN MEETS THE REQUIREMENTS ABOVE, YOU WILL BE REFUNDED THE COST OF THE ITEM MINUS SHIPPING COSTS.

NOTE: ANY ITEMS THAT WERE BOUGHT DISCOUNTED OR THROUGH PROMOTIONS ARE NOT ELIGIBLE FOR REFUNDS.

REFUND OR RESHIPMENT WILL NOT BE MADE IF THE DELIVERY WAS FAILED DUE TO THE INCORRECT OR INSUFFICIENT ADDRESS PROVIDED FOR SHIPPING. 

PRESS ENQUIRIES

LIVEAUSKOREA@GMAIL.COM